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ace368 operates under terms designed to be clear and accessible. Your use of this platform, including account activity and transactions via bKash or Rocket, is subject to these terms and depends on your local law and the eligible region you access from.
These terms govern your relationship with ace368 from the moment you open an account. They cover what we expect from you and what you can expect from us — across account access, wallet activity, and the content we make available. Availability of any service on this platform, including casino games, sportsbook markets and payment routes, depends on your local law and whether you are accessing from an eligible region. Where bKash or Rocket appear as payment context, those routes function according to the conditions set out in your account wallet section. We do not fabricate eligibility: if a service is unavailable in your region, you will see that reflected in your account rather than a hidden restriction. Our legal terms are updated when policy changes occur; the version shown in your account area is always current. If you have questions about what applies to your specific account, the support route listed on this page is the correct place to raise them. We ask that you read the terms before completing any transaction or account action.
Not every activity connected to your use of ace368 falls under the same policy framework. Understanding the boundaries helps you know where to look when a question arises.
Login, account creation, password changes and account suspension all fall within this policy. Actions taken inside your account area — including reviewing your history — are governed by the terms you accepted at registration.
Deposits and withdrawals processed via bKash or Rocket are covered by these terms as far as the ace368 platform is concerned. The wallet provider's own conditions apply on their side; check those separately before initiating a transfer.
Game titles, odds, promotional notices and lobby content published on ace368 are within scope. We control what is shown here; content accuracy and availability depend on the active terms and any region-specific restrictions that apply to your account.
Game studios supplying content to the lobby — such as PG Soft, Pragmatic Play and Spadegaming — operate under their own agreements. Our policy covers your access to that content through ace368; it does not extend to those studios' internal practices.
You have specific, practical options available at any point under these terms. Your transaction history is accessible from the account wallet section; you can review individual entries, including bKash deposits and Rocket transfers, without contacting support. If any account detail — such as a registered phone number or email address — needs correcting, the account settings page shows the editable fields along with the verification steps required to confirm the change. Where a question about policy application arises that you cannot resolve through the account interface, you can raise it directly via the support route listed on this page. We keep a record of policy-related requests tied to your account ID. Changes to policy terms are published in the account notification area, and you are responsible for reviewing them before continuing to use the platform. Your continued use after a terms update constitutes acceptance of the revised version.
Open the wallet section inside your account to see a full log of transactions, including bKash and Rocket activity. Each entry shows date, amount and status.
Navigate to account settings to update contact information. Fields that affect payment routing require verification before the change is saved.
Use the published support route to submit a specific policy question linked to your account. Include your account ID so the team can locate your record quickly.
For actions your account interface does not allow directly — such as a formal data or access request — contact us through the route below and we will respond via the same channel.
If these terms raise a question specific to your account, use the routes below. We respond through the same channel you use to contact us, so keep the conversation in one place for a clear record.
Open the chat widget from any page while signed in. State your account ID and the policy section your question relates to so the team can pull your record directly.
Send a detailed message to the support address published in the account help section. Include your registered contact number and the specific term or clause you are asking about.
The help centre inside your account lists common policy questions with answers drawn from current terms. Check there first — many access and transaction questions are resolved without needing direct contact.
Understanding how we handle your data and secure your account is part of using this platform with confidence. Each of the areas below reflects what is in place on the platform side.
Account data — including payment records linked to bKash or Rocket — is stored and used only for purposes covered in the terms you accepted. We do not share personal account data outside the scope described there. To see exactly what is held, submit a request via the support route.
We use cookies to keep your session active and to remember account preferences across visits. The cookies notice shown on your first visit covers the categories in use. You can adjust browser-level cookie settings, though some account functions depend on session cookies to work correctly.
Access to your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately from the account settings page and notify support via live chat. We do not ask for your password through any support channel.
We retain account records for the period required under the terms in force at the time of your registration. To request a review of what we hold or to ask about account closure, contact us via the published support route with your account ID ready.
These are the questions we hear most often about how our terms apply. If your question is not covered here, the support route in the section above is the right place to raise it.
Yes. Availability of the platform and its services depends on your local law and whether you are in an eligible region. We do not override local legal restrictions. If your account shows a restriction, it reflects the region rules that apply to you.
The version shown in your account notification area and the policy pages linked from settings is always current. When terms change, you receive an in-account notice before continuing. Your continued use after that notice counts as acceptance of the updated version.
Transaction records are retained for the period set out in our terms at the time you registered. Closing your account does not delete records immediately. To understand exactly what is held and for how long, submit a request to support with your account ID.
Open account settings while signed in. Editable fields are shown there directly. Changes to contact information linked to payment routes — such as a bKash or Rocket number — require verification before they are saved, following the steps shown on that screen.
Use live chat or the published email support address found in the account help section. State your account ID and the specific action or decision you are questioning. We log all policy-related requests against your account record and respond via the same channel.
No. Game studios supply game content to the ace368 lobby. Your account data is held on the platform side, not shared with content studios. Our policy covers your access to their games through us; it does not extend to their internal operations or data practices.