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These terms set out the rules that apply when you open and use an ace368 account — covering how the platform works, what you can do, and what we expect in return. Access and eligibility depend on your local law and the eligible regions we serve.
By opening or continuing to use your account, you confirm that you have read, understood and accepted these terms in full. We may update them from time to time; when that happens, we will post the revised version on this page and note the change date at the top. Continued use of the account after an update means you accept the revised terms. These terms apply to your account activity, wallet transactions and use of the site's game catalog. That includes deposits and withdrawals processed through local payment rails — bKash and Rocket — as well as any credits or adjustments we apply to your wallet. We do not apply terms retroactively; any change takes effect from the posted date forward. Where a specific product area — such as the sportsbook or live casino — carries its own supplementary terms, those sit alongside these main terms, not in place of them. If there is a conflict between supplementary terms and these main terms, the product-specific document takes precedence for that area only. Questions about which terms apply to a particular transaction can be directed to our support team through the contact paths listed on the support section of this page. Availability of any feature depends on your local law and the eligible regions we serve.
These terms cover your ace368 account directly. They do not extend to third-party payment processors, device manufacturers or network providers you use to reach the site. Understanding the boundary helps you know where to direct questions.
Login credentials, session management and account-level permissions are fully within scope. We set the rules for how accounts are opened, verified and closed. Any access dispute is handled through our published support routes.
Deposits and withdrawals — including those made via bKash or Rocket — are governed by these terms from the moment a request is submitted in your account wallet. Processing by the payment provider on their side follows that provider's own terms.
Game titles, odds displays, promotional notices and any other content we publish on the site fall within scope. We are responsible for the accuracy of what we post. Studio-supplied game mechanics are the responsibility of the respective studio.
External links, embedded third-party tools or payment apps you use outside the ace368 interface are outside our terms. We do not control and cannot be held responsible for how those services behave or what their own terms require.
These terms are not a one-way document. You have practical options available to you at every stage of account use. Your transaction history is accessible from the wallet section of your account — every deposit, withdrawal and adjustment is logged there with a date and reference number. If you spot an entry that looks incorrect, you can raise it directly with our support team; we will check the record against our own logs and respond with findings. Updating your account details — contact information, wallet references for bKash or Rocket, notification preferences — is done through the account settings page. We do not change core details on your behalf without your request. If you believe a term has been applied to your account incorrectly, you can submit a formal query through the support channel; we will acknowledge it and provide a written response. Closing your account is also your right; the process is outlined in the account settings section and does not require you to call or visit anywhere.
Open the wallet section in your account to see a dated log of every transaction. Each entry carries a reference number you can quote when contacting support about a specific item.
Account settings let you update your contact information and linked payment references — including bKash or Rocket wallet numbers — without needing to contact support first.
If any term is unclear or you believe one has been applied incorrectly to your account, submit a query via the support routes on this page. We respond in writing with a reference number.
The account settings page contains the closure path. Follow the steps shown there. Any remaining wallet balance subject to these terms will be handled according to the withdrawal rules in effect at that time.
If you have a question about these terms — or need to raise a dispute about how they have been applied — the routes below are the ones we actively monitor. Choose the one that suits your situation.
Open the chat widget on any page of the site while signed in. State your account reference and the specific term or transaction you are querying. Our team will respond and log the conversation.
Send your query to the support address listed in your account dashboard under Help. Include your account reference and a clear description of the issue. Written queries receive a written response you can keep for your records.
The Help section inside your account contains published answers to common terms-related questions. Check there first — many transaction and scope queries are resolved without needing to contact the team directly.
These terms are built around account transparency. Here is how we handle the main areas that affect your experience directly.
We store the account and transaction data needed to operate your account and process wallet activity through bKash and Rocket. We do not sell your personal data. Retention periods follow the rules set in our published privacy policy, which sits alongside these terms.
We use cookies to keep your session active, remember account preferences and measure how the site performs. You can adjust cookie preferences through your browser settings. Blocking essential cookies may affect account functionality such as the wallet page.
You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact support immediately using the live chat route. We will place a hold on the account while we investigate and respond to you in writing.
To request a correction to data we hold about you, or to ask how a specific term applies to your account, use the email support route and include your account reference. We will confirm receipt and provide a written response.
Common questions about how ace368 terms work, what they cover and how to act on them.
Yes. Any deposit or withdrawal you submit through your account wallet — including via bKash or Rocket — falls within these terms from the moment the request is submitted. The payment provider's own terms govern processing on their side.
We post the revised terms on this page with an updated date at the top. Continued use of your account after that date means you accept the changes. We do not apply updated terms to transactions that were already completed before the change date.
Yes. Open your wallet transaction log, find the reference number for the entry in question, then contact support via live chat or email. We check our records against the transaction and respond in writing. Availability depends on your local law and eligible regions.
Game mechanics supplied by studios such as PG Soft, Pragmatic Play or Spadegaming are the responsibility of that studio. Our terms cover the platform experience — account access, wallet activity and content we publish directly. Studio-level issues should still be raised with our support team first.
The closure steps are in your account settings under the relevant section. Follow the fields shown there. Any wallet balance subject to these terms is handled according to the withdrawal rules in effect at the time of your closure request.
Some product areas carry supplementary terms that sit alongside these main terms. Where they exist, the supplementary document takes precedence for that area only. You can find links to any supplementary terms within the relevant product section of your account.