Live / App
ace368 keeps this policy straightforward — we collect only what your account needs, we store it carefully, and we tell you exactly how to review or update it. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, email address, contact number and the payment method you choose to use. For members using bKash or Rocket, we record transaction references tied to your account wallet so your deposit and withdrawal history stays accurate and traceable. We do not store your full bKash PIN or Rocket credentials; those remain with your mobile wallet provider. We also collect session data — device type, browser, IP address — to keep your account secure and to detect unusual access attempts. This technical data is not sold to third parties. Where we work with payment processors or identity verification services, we share only the minimum data those services need to complete a transaction or confirm your account status. All data handling is subject to the laws and regulations applicable in your region. If you access ace368 from Bangladesh, your eligibility and the scope of data processing that applies to you depends on local law. We review this policy periodically and publish any changes here. Continued use of the platform after a published change indicates your acknowledgement of the updated terms.
This policy covers four distinct areas of your relationship with ace368. Understanding which areas fall inside and which fall outside helps you know exactly what we are responsible for and where to direct specific questions.
Data collected when you log in, update your profile or change your password is fully inside this policy. We control that data, and you can request a review or correction at any time through the account settings page or via our support route.
Payment transaction references for bKash and Rocket are recorded in your account wallet history. The transaction itself is processed by your mobile wallet provider under their own terms. We hold the reference record; the underlying wallet data sits with bKash or Rocket respectively.
Game content delivered by studios such as PG Soft, Pragmatic Play and Spadegaming is hosted within our lobby. Those studios do not receive your personal account data; they receive only an anonymous session token to load the game. No personal identifier is passed to them.
Links or services that take you away from ace368 — including external payment apps, mobile wallet dashboards or any third-party site — operate under their own privacy terms. This policy does not extend to those services, and we encourage you to read their terms separately.
Your account data is not locked away. There are four practical steps available to you at any point: reviewing what we hold, correcting details that have changed, raising a question about how your data is used, and requesting support if something looks wrong. Each step has a clear route inside the platform or through our published contact channel. You do not need to submit a formal legal request to correct a name, contact number or payment detail — those changes happen directly in your account settings. For anything more specific, such as a full data summary or a deletion request, our support team handles those in writing through the contact route listed in the Support section of this page. Requests relating to your bKash or Rocket transaction history that fall within ace368's records are handled by us; transaction records held by your mobile wallet provider must be requested from them directly. Availability of specific rights depends on local law and the eligible region from which you access the platform.
Log in and open your account profile page. Your registration details, session history and wallet transaction references are visible there. If something looks unfamiliar, note the date and contact our support team with the reference.
Name, contact number and linked payment method can be updated directly in account settings. If a field is locked for verification reasons, our support team can guide you through the identity confirmation step needed to unlock it.
If you want to know specifically what data we hold about you or how a particular piece of information is used, send a written request through our published support route. We will respond with a clear account of what we hold and why.
For deletion requests, data portability queries or concerns about how your information has been handled, contact us in writing. We treat these requests seriously and aim to confirm receipt before progressing to resolution.
These are the contact routes published on ace368 for privacy-related questions. We do not publish operating hours or response-time commitments we cannot verify — use the route that suits your situation and include your account reference so we can locate your records promptly.
Open the live chat window from any page on ace368. For privacy questions, describe your concern clearly and include your registered contact number or email so the support team can pull the correct account record.
Send a written request to the email address listed in the Contact section of ace368. Written requests are the recommended route for data review, correction or deletion, as they create a clear record of your query.
The Help section inside your signed-in account contains published guidance on updating profile details, reviewing transaction history and managing communication preferences. Check there first for account-level changes you can make without contacting support.
Account security and data retention are managed consistently across all payment methods, including bKash and Rocket. We keep your data for as long as your account remains active and for the period required by applicable regulations after closure. When that period ends, records are deleted or anonymised.
We use session cookies to keep you logged in and to detect unusual access patterns. Preference cookies remember your lobby settings between visits. You can manage cookie permissions through your browser settings; blocking some cookies may affect how your account session behaves.
Transaction references for bKash and Rocket deposits and withdrawals are stored in your account wallet history. We do not store wallet PINs, OTPs or full account numbers. The underlying mobile wallet data stays with your provider under their own terms.
Active account data is retained while your account is open. After account closure, we keep records for the period required by applicable law in your eligible region. Once that period passes, personal data is deleted or anonymised in line with our internal retention schedule.
When this policy changes, we publish the updated version at ace368/privacy-policy/ with a note indicating what changed. For significant changes affecting how your data is used, we aim to notify you through the contact address on your account before the change takes effect.
These are questions about data rights, account records and contact routes that come up regularly. If your question is not here, use the live chat or email support route listed above.
We collect your name, email address, contact number and any payment method you register — such as a bKash or Rocket reference. We also collect technical session data like device type and IP address to keep your account secure. We collect only what your account operation requires.
Yes. Log in and open your account profile to view your registration details and wallet transaction references. For a complete data summary, send a written request through our email support route and include your account contact number so we can locate your records.
Most details — contact number, email and linked payment method — can be updated directly in account settings. If a field is locked for verification reasons, contact our support team through live chat or email. They will walk you through the confirmation step required.
No personal account data is shared with game studios. When you launch a title, an anonymous session token is passed to load the game. Your name, contact number and payment details remain within ace368 and are not passed to studios such as PG Soft, Pragmatic Play or Spadegaming.
Transaction references recorded in your ace368 account wallet are covered by this policy. The underlying wallet data — your bKash or Rocket account balance, history and PIN — is held by your mobile wallet provider and governed by their own privacy terms, not ours.
Send a written deletion request to the email address published on ace368. Include your registered contact number or email so we can identify your account. Deletion is subject to any retention period required by applicable law in your eligible region.
This policy applies to all registered accounts. Your specific rights and the data processing that applies to you depend on local law and your eligible region. We recommend reviewing the policy alongside the laws applicable in Bangladesh to understand what applies in your situation.